About us | Devoncare

Introducing Devoncare

We are an independent care provider based in Plymouth. We provide complex care and supported living services, covering a wide geographical area of Devon and Cornwall.

Our management and care teams ensure care and support is safe, caring, responsive, effective, and well led. We provide care that acknowledges people’s differences, and different ethnic backgrounds, embracing diversity, culture, and traditions to create the best outcome for all.

We have invested in our business to ensure that our governance and quality assurance meet the requirements of CQC regulations and the essential standards of Safe, Caring, Effective, Responsive and Well Led.

Our Values

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The Provision of High Quality Care

A high-quality care service, based on the principles of good care practice and core values for each person we support. We complete an initial assessment to ensure we can meet a person’s needs, and risk assessments identify how risks need to be managed. We maintain systematic and ongoing planning of care for each person, in partnership with care managers and other health or social care professionals.

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Recognising and Respecting Your Rights

By actively promoting choice, privacy, dignity, fulfilment, and independence of each person we support. When a service user has capacity to consent to their care, they sign a consent form following the initial assessment. If a person lacks capacity to make appropriate decisions, we complete follow local and national guidelines and always act in their Best Interests.

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Safe Recruitment

We ensure that our team complete their roles confidently, safely and effectively and that they have the skills to complete all tasks assigned to them. Staff have access to all policies and procedures. We have regular team meetings, supervisions, and annual appraisals. All staff receive statutory and mandatory training which includes the following and more.

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Mission Statement

To ensure our fitness of purpose and practice. We are committed to achieving our aims and objectives through providing a quality service, with continuous review, leading to improvement of the care and support we provide in line with best practice guidance. We are required to meet national minimum standards for complex care agencies and supported living arrangements.

Download our Statement of Purpose (PDF)

Management Team

Ghizela Adam

Registered Manager

Ghizela is our Registered Manager and a highly qualified Registered General Nurse (RGN) with a wealth of experience spanning many years in both the NHS and the private sector. Her extensive career has seen her predominantly work in care homes, as well as serving as a district nurse, providing essential support in various healthcare settings. Her areas of specialisation include medical and surgical care, as well as extensive involvement in private nursing homes and community care, where she has honed her skills in delivering compassionate and comprehensive nursing services.

Suzzanne Whiting

Office Manager & Nominated Individual

Suzzanne brings many years of diverse experience to her role here as Office Manager. Throughout her career, she has held various Senior Management positions, contributing to her extensive knowledge and expertise. Suzzanne is responsible for all areas of compliance and quality of support, to ensure that our services meet the highest standards. Her commitment to fostering a positive work environment and her passion for providing exceptional care make her an invaluable asset to our team. With her leadership, we continually strive to enhance our programs and services, ensuring that those we support receive the best care possible.

Elisa Gonzalez

Clinical Lead Nurse

Elisa is a Registered General Nurse (RGN) with a wealth of knowledge and experience gained from working across a variety of healthcare settings, including care homes and supported living services. She is highly trained in managing complex clinical needs and brings a compassionate, hands-on approach to her work. As Devoncare’s Clinical Lead, Elisa oversees all clinical aspects of care delivery, ensuring our staff provide safe, effective, and person-centred support at all times. Her expertise and leadership play a key role in maintaining the high standards of care we are proud of at Devoncare

Lewis Young

Lead Care Coordinator

Lewis is our Lead Care Coordinator, bringing over 10 years of experience in the care sector to his role. He began his journey as a domiciliary care worker in the community before moving to a fast-paced care home environment, where he initially worked as a healthcare assistant and quickly advanced to a senior position. Since joining the Devoncare team, Lewis has continued to develop his skills and is currently pursuing his NVQ Level 4 in Lead Practitioner in Adult Care.

Rhiann Matthews

Lead Care Coordinator

Rhiann is our Lead Care Coordinator, she has been involved in the care sector since she was just 16 years old, which gives her more than a decade of experience. She started her career as an apprentice, earning the qualifications needed to advance in her role. Currently, Rhiann has successfully completed her apprenticeship in Lead Practitioner in Adult Care (NVQ Level 4) and is now committed to furthering her education by pursuing Levels 5 and 7.

Our Care Services

We assist with tasks as discussed with you, helping to maintain independence at home. This can include: washing and dressing, help to get up and go to bed, toilet assistance, bathing, sitting service/companionship and sleepovers. Our staff team also offer help with household tasks including shopping, domestic housework, laundry and preparing meals. We ensure care and support is safe, caring, responsive, effective, and well led.

Devoncare caters for all your complex care needs. Each client’s need is different, we recognise this and listen to your requirements and tailor our services to meet your needs.

Complex Care...

Having a live in carer allows you to stay in your own home and lead as normal a life as possible. Live in carers duties vary and can include some domestic work, such as light cleaning, helping with or preparing food, assisting the client with bathing and dressing. They may also accompany the client on shopping trips, walks etc.

Live In Care...

Dementia is a term used to cover a range of progressive disorders affecting the brain. Arguably the best known is Alzheimer’s disease.

Dementia Care...

There is no set reason or age for a person requiring personal care. Devoncare can provide the type of Personal care that fits the individual client needs. This could be a short term requirement, or an ongoing. Either way Devoncare will be able to satisfy the clients needs.

Personal Care...

Palliative care sometimes called "supportive care" is ongoing care for someone with a terminal illness and their family. The aim is to ensure the person enjoys as fulfilling a quality of life as possible given their circumstance.

Palliative Care...

End of life care is similar in many ways to Palliative care. The main difference is this is providing support, care and treatment for people nearing the end of life.

End Of Life Care...

Devoncare Honoured with Prestigious MTM General Business Award 2025

By: Suzzanne

Devoncare is proud to announce that it has received the MTM General Business Award 2025, recognising the organisation’s ongoing commitment to excellence in care across the South West.

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Rotary Club Corporate Member!

By: Ghizela

Devoncare is proud to be the first corporate member of the Rotary Club of Plymouth! This membership gives us the opportunity to actively contribute to local initiatives, support community projects, and make a positive difference in the lives of people across Plymouth.

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Devoncare is delighted to welcome the first five new team members

By: Ghizela

Devoncare is delighted to welcome the first five new team members from the Government Sponsorship scheme. Initially, Devoncare will be sponsoring a total of twelve individuals.

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